Amsterdam Light Festival Canal Cruise 2024-2025

The explanation about the seating in the boat was not clear and we were spoken to very aggressively because we did not understand.

Cruise planned with unlimited snacks completely wrong, two peanuts on arrival. Boat covered, not at all, very very cold. Very expensive for two lights. And on top of that the guide asks for tips at the end, it's a disgrace. Very expensive for what it is. Prefer another company where the boat is cheaper and covered. Best regards.

Amazing experience very well guided by sebrina ❤️ Borice our captain beautiful evening witn stuning Amsterdam history ❤️

Everything went smoothly with ticketing and Headout was great because we had to change the time of our cruise due to some unexpected scheduling issues. The cruise was fun even though it rained. There was plenty to drink and eat. The lights were interesting and spread out over the cruise time.

Our guide Sabrina was great fun. The Gluhwein was yummy and abundant. And, of course, the light were great even though there was rain.

Small committee, very intimate experience, shame not to taste the cheeses.

Timo and Luke did a great job- enjoyed cruising around and seeing the lights. They were very hospitable

Amsterdam light festival was epic, pity the boat had such small windows, but it only took away from experience slightly. Great trip

Arrived back late and therefore delayed arriving back at our Hotel. The food was far too hot, burnt the roof of my mouth.

We had a wonderful cruise and enjoyed the art. The reception was cordial. The explanations were fine. But the booking said unlimited snacks and drinks. The snacks were a small bag of nuts and a small syrup waffle. I had different expectations from that.

Seeing the lights was incredible. I wished they offered hot chocolate as a beverage, and the they wouldnt over crowd the boat.

Delay, tour too long given the crowds on the canals. Average comfort, wet cushions... slippery boarding pontoon. Too expensive for the service

The meeting point was very poorly described and the boat arrived much too late. The snacks were served in a bowl that was passed around which was quite unappetizing as everyone was reaching in with their fingers. That was a shame...but the guide was friendly and explained everything clearly.

Ric the entertainer was BRAVIOUS in cheering up the cruise. Here's what didn't work: First they announced the change of departure, which we struggled to find (not reported). From the scheduled time we waited half an hour in the cold (scheduled 6:15 pm departure at 6:45 pm). There was some confusion about getting people on (couldn't tell if everyone would fit). The boat had this plastic covering so the view was bad. However, the RIC facilitator was very good at explanations and getting all the people to participate!

The prob was the rain with the 30 mns queue and the poor visibility with this rain and the mist which prevented from seeing the outside.

I thought it was pleasant tour with a nice guide! He told a good story about the lights with a funny twist. I missed the red wine (not present) and in terms of appetizers, it was disappointing....

We were given the wrong meeting point of outside a Chinese restaurant. If it wasn't for another person who had contacted the provider we would not have known. We then arrived late because we were given incorrect meeting point information and refused boarding. We then had to wait 1 hour for the next boat. The staff before boarding were unhelpful, disinterested and caused someone with a knee disability to walk further than absolutely necessary. Nothing was done to help this person and it was more of a "sorry, but I'm not really sorry because you arrived late". To mitigate this happening in the future maybe they should station their helpers and ensure information is accurate about meeting points and then trying to put the blame on the customer. The only time things improved was when we were actually on the boat and the 2 ladies were knowledgeable, attentive and had excellent customer service skills. Those dockside, not very much!

So the trip was nice and the drivers were great 👍 However, the boats were not yet prepared for departure and the covers were completely wet due to the rain. 🤷‍♀️ That delayed the departure by about 20 minutes. Otherwise everything was fine 😊

It was a very rainy experience, but the Guide Dean made the trip very pleasant and the skipper Gijs was very professional. The drinks were enough , but we had expectated more snackss

A great experience masterfully led by tom and sofia.

Everything worked according to plan, caring staff

Good. Unlimited drinks, OK, but snacks not so much! too bad.

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Everything was really good and easy. TiVo and Steve were great at explaining the Amsterdam light show

Our trip was in the evening, in a small open boat. So we were able to enjoy the impressions without any distractions. Blankets and umbrellas were ready to hand. The captain was very nice and guided us through the city with funny and entertaining stories (only in English). We enjoyed it very much.

I was told that I had booked for the open boat, .ar that was not on my ticket and then I thought the price was too high

Excellent organization, very interesting explanations, friendly and welcoming staff. An activity I recommend to everyone.

It was a very romantic trip with a very good "captain"

It was so hot inside that you could have fainted.