From happy customers

Loved by 35 million+
Amanda Herman
US

Amanda

United States
Aug 2025
5/5
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Heineken tour was fabulous. We liked the guided portions and the "Bottling You" section was fun and different from most brewery tours. The beer tasting was also a highlight. The boat tour guide was also terrific, I wish I could remember her name!
Ann Phillips
US

Ann

United States
Jul 2025
4/5
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+2 more

Nice array of paintings and various mediums but the museum was a bit confusing to navigate. Wish there were better signage and it was organized a bit better by artist. would definitely recommend getting a guided tour for this reason my sister was able to get a ticket but the rest were sold out.
Henrique Dantas da Silva
ES

Henrique

Spain
May 2025
5/5
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We loved the experience. When we arrived at the boat station, we discovered that there was super flexibility in the timetable. So we visited the Heineken factory first and then took the boat trip. The boat was super comfortable and also had an outside area so we could take photos. We also bought a snack, which exceeded our expectations. There was plenty of food and it helped curb our hunger. 😅
Karen  Belton
CA

Karen

Canada
Jul 2023
5/5
Great tour. The tour guides where excellent, and the tour was very informative, and fun. Head out was an easy system to book a tour , the description of the tour was well detailed.
Kaira Gowers

Kaira

Mar 2023
5/5
People there were lovely ! Such an amazing experience to do! If your in Amsterdam I highly recommend the Heineken experience
Michelle Edwards
AU

Michelle

Australia
Jul 2025
4/5
This was a great experience. The Heineken team build a great environment to learn about the making of their brand & then enjoying the beer. Highly recommend
Henrietta Szabó
HU

Henrietta

Hungary
Jun 2025
4/5
Loved the games, photo points and the part where we became the beer. Was something I haven't experienced before. Loved the tasting part and that at the end we could choose what to drink twice. All the Heineken members either presenting, at the bar or at the entrance were super sweet and friendly! They elevated the experience even more.
THEODORE DAVID FREDRICK

Theodore

Jul 2025
5/5
It was great to have the City Card, not only were museums we wanted to visit free with the card, but the ease of using public transport was phenominal

Heineken Experience tours offer a guided walk through the historic brewery, featuring a live presentation in English. Multilingual audio guides are available, making it easy for visitors from around the world to follow along and enjoy the exhibits, brand history and interactive displays at their own pace. Keep reading to know more!

Why take the Heineken Experience guided tours?

Tourists with guide at Heineken Experience, Amsterdam brewery tour.
Visitors exploring Heineken brewery in Amsterdam with drinks in hand.
Visitors exploring interactive exhibits at the Heineken Experience in Amsterdam.
Guests at Heineken Experience Amsterdam exploring interactive exhibits and tasting area.
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Enjoy expert storytelling

Guided tours give you access to stories that don’t appear on signs or videos. These live English presentations share the brand’s journey with energy and detail, and multilingual audio guides make it easy for international visitors to stay fully engaged.

Partake in personalized tastings

During the guided tour, enjoy a tasting that’s as informative as it is flavorful. With a selection of beers and insights from your guide, the session turns into a fun, interactive learning moment where you get special tips on how to enjoy the taste profile like a true connoisseur.

Go beyond passive observation

You’ll touch, play and pour your way through the Heineken Experience. Whether it’s pouring the perfect pint, simulating the brewing process, or taking on the role of a bottle through the production process through 4D ride, the guided tour is interactive from beginning to end.

Small-group experience

The guided tour’s small group format means more one-on-one time with your guide and a less crowded atmosphere. You won’t be rushed, and you’ll be able to engage more with the stories and exhibits.

Guided tours vs. self-guided tours

Heineken Experience Amsterdam tour with drinks and 24-hour hop-on hop-off bus.

Guided tours

  • Expert storytelling: With a guide (whether live or recorded) by your side, you’ll hear behind-the-scenes stories, surprising facts and cool moments from Heineken’s history you won’t get on your own.
  • Live presentations: No reading signs in tiny print. Guides lead you through each space with live English commentary, and there are audio guides for multiple languages too.
  • Interactive and engaging: Want to ask questions? Go for it. Small group tours mean more interaction, more laughs and a more personal experience every step of the way.
  • Tastings with a twist: Appreciate curated samples during an exclusive tasting led by your guide. Learn how to pour the perfect pint and what makes each beverage unique.
Guests exploring interactive exhibits at the Heineken Experience in Amsterdam brewery.

Self-guided tours

  • Go at your own pace: Wanna linger in the brew room or zip through the interactive zones? You’re in charge. Self-guided visits let you take it all in on your schedule.
  • Flexible entry: Pop in when it works for you. With a self-guided ticket, you choose your time and explore on your own terms, no tight schedule to follow.
  • Multilingual audio guides: Need some extra context? Just plug in your headphones. The free audio guide at Heineken Experience comes in six languages and gives you all the details at your own pace.
  • Great for solo vibes: Self-guided tours give you space to wander, reflect and enjoy the Heineken Experience your way—no group, no guide, just you and this 150+ years old brewery.

Frequently Asked Questions about Heineken Experience guided tours

How long does a guided tour usually last?

Most guided tours take around 1.5 to 2 hours, depending on the group’s pace and how many questions are asked along the way.

Is the guided tour conducted in English?

Yes, the live presentation is in English, and multilingual audio guides are available in 6 languages for non-English speakers to follow along comfortably.

How big are the guided tour groups?

Group sizes are usually kept small to allow for a more personal experience, smoother flow through exhibits and direct interaction with your guide.

Can I ask questions during the tour?

Absolutely. Guides encourage questions and make space for conversations, so feel free to engage and learn more about what interests you.

What languages are supported by the audio guides?

Audio guides are available in several major languages including Dutch, German, French, Italian, Spanish, and Portuguese.

Is the tour indoors or outdoors?

The entire Heineken Experience takes place indoors, so weather won’t affect your visit.

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